Type “business outsourced support services” into google and you return with over 4 million results. Scan through the results and you will come across words such as, IT, Service Levels, Technology to name but a few. This can be misleading as Outsourced Support isn’t just about IT, so what exactly is it and how can it help you run your business?
The definition of Outsourced Support according to Dictionary.com, is “to purchase (goods) or subcontract (services) from an outside supplier or source”. What does this say to you – the small business owner. Does it scream expensive, baffling, out of reach, confusing, if so this needn’t be the case.
Outsourced Support can provide your business with skills that aren’t available in house. You wouldn’t take a sledge hammer to your PC to fix a problem so why do many businesses assume they can write their own content for a Marketing Campaign or do their own Accounting or understand the legalities of hiring a new employee.
Can you afford to make mistakes?
Don’t waste time learning on the job making mistakes that could ultimately cripple your business or land you in hot water with HMRC. By handing over tasks to an outside company you could save time and money, freeing you up to focus your resources in the right areas of your business.
So how do you know which areas you need to Outsource?
First, take a step back and review all the areas of your business. Whether you work on your own, or have multiple employees, take an honest look at the human effort required to do day to day and obligatory tasks. Work out the total number of hours it takes to get the tasks done. Assign them with a value to calculate how much they cost to do. Then look at the impact they have on other areas of your business. You may be surprised at the number of hours and the cost it takes to perform tasks such as bookkeeping, answering the phone or trying to figure out how to write a Social Marketing Plan.
When you are armed with the facts now it’s over to google. Start researching those problematic areas and compare the cost differences against contracting someone else to do the work. Don’t forget to factor in the impact on areas such as sales and customer services, these areas may be greatly affected by lack of time or resources.
Have you thought about outsourcing the following:
1. Telephone Calls – utilise large numbers of highly trained call handlers to answer your telephone in your company name. Never miss a call. Don’t leave your customers talking to your answer machine.
2. IT Support – get recommendations from the experts on how to keep your business and your customer information safe online. Never be without your emails or your files.
3. Secretarial Support – outsource day to day admin tasks.
4. Accounts – unless you are a trained accountant this is one of the areas that should be prioritised for outsourcing.
5. HR – ensure your business is legally covered when hiring or firing staff.
6. Marketing – advice on how to utilise the internet to market your business and grow awareness of your brand.
Boffix is one example of an Outsourced Company that brings all back office functions together in one place. They can handle everything from your business set up, answering your calls, balancing your accounts, meeting all your regulatory and HMRC needs, IT cloud requirements, support with HR and Marketing. They don’t tie you into a contract allowing you to upscale or downscale your requirements at the right time for your business. Plus, once you know the time and the cost it takes to do these tasks inhouse you will be pleasantly surprised how cost effective they are. With prices ranging from as little £29 they will work with you to ensure your business needs are met.