Our automated call handling service, otherwise known as IVR (Interactive Voice Response), enables you to direct inbound calls via a pre-recorded greeting to the person or department best equipped to deal with the call. This frees up time as your staff aren’t distracted fielding calls, leading to a more efficient and productive workforce. From a customer perspective, it improves their experience and projects a more professional image for your business.
Your greetings and messages are fully customisable to your business. You can script and prepare your own, or we can take care of this for you.