PRESS 1 FOR COST REDUCTION, 2 FOR TIME SAVINGS OR 3 FOR AN IMPROVED CUSTOMER EXPERIENCE
How would you like your customers to be able to speak to exactly who they want without going through multiple contact points?
Our automated call handling service, otherwise known as IVR (Interactive Voice Response), enables you to direct inbound calls via a pre-recorded greeting to the person or department best equipped to deal with the call. This frees up time as your staff aren’t distracted fielding calls, leading to a more efficient and productive workforce. From a customer perspective, it improves their experience and projects a more professional image for your business.
Your greetings and messages are fully customisable to your business. You can script and prepare your own, or we can take care of this for you.
Anywhere and everywhere
We’ll set your business with any local area code, non-geographical number (such as 0345), UK service number (such as 0845*) or freephone* number you require. If you are an established business, we will transfer your existing number to boffix so there is no change for your existing clients and no disruption to your business.
* Depending on the number you choose. Certain numbers have additional charges.
You’re in complete control
Automated call handling adds flexibility to your business enabling you to schedule calls around your working hours. Whether you are a sole trader or a company with multiple staff, out of hours calls can be diverted to voicemail. If you have multiple users, you can create separate greetings for each mailbox. Your voicemail messages will be emailed to the assigned mailbox including a sound file for you to listen to when’s most convenient.
What does your ideal business support solution look like? Why not start building the perfect support infrastructure for your unique business with our easy to use service builder below. If you’re not sure where to start and you want some friendly advice about which combination of services is best for you, why not call on 01840 700 700 , or drop us a quick enquiry and we’ll get right back to you. If you want to know a little more about boffix, you can discover more here.
Use the range sliders beneath each service to calculate your monthly cost
Your first extension is free of charge, an additional charge is applied per extension thereafter. We charge our standard per minute rate to all UK landline (01,02,03 and UK Mobile) on a pay-as-you-go rate. Call plans are available.
Will you provide a voice recording?
We can implement this for you, or you can provide your own (WAV recording). Let us know how we can best support you. The set-up of initial service includes your greeting if required. After this any changes are charged at our admin rate which is £15 per half hour.
Do I need any hardware?
No. This is a cloud-based solution, so no hardware is required. However, you can also sign up to our hosted telephone service if you are looking for a more affordable, mobile and convenient phone system for your business. Discover more here
What happens to my existing telephone number?
When you take our automated call handling service, we’ll set up a new number and you can divert all calls from your existing number to this if desired. You also have the option of porting your number to boffix, eliminating any costs that you may incur from your existing provider for forwarding to this service.
How long is my contract for?
Our contracts work on a monthly rolling basis, so we only need one month’s notice to end your subscription or switch across any of our call handling services.